bd345b Privacy Policy
Protecting your personal information is our top priority. Learn in detail how bd345b collects, uses, and keeps your data secure.
1. Introduction
bd345b is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how your personal information is collected, for what purposes it is used, with whom it may be shared, and how it is kept secure while you use the bd345b platform.
By using our website, mobile application, or any of our services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy has been prepared in accordance with applicable laws and regulations of Bangladesh. This Policy may be updated from time to time, and you will be duly notified of any changes.
2. What Information We Collect
The following types of information may be collected during registration and use of bd345b services:
2.1 Information You Provide Directly
- Full name, date of birth, and national ID number
- Email address and mobile number
- Residential address
- bKash, Nagad, Rocket, Upay, or bank account details (only for transaction purposes)
- Documents provided for identity verification
- Content of communications with our support team
2.2 Automatically Collected Information
- IP address and device identity (Device ID)
- Browser type, version, and language settings
- Operating system and hardware information
- Site access times, browsing activity, and page view history
- Information collected through cookies and similar tracking technologies
- Referral source and marketing channel information
2.3 Transaction-Related Information
- Deposit and withdrawal amounts and dates
- Payment methods used
- Detailed history of betting and gaming activity
- Information on bonus and promotional offer usage
3. Purpose of Using Information
Your collected information is used for the following legitimate purposes:
- Account Management: To complete the registration process, verify identity, and keep your account secure.
- Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Service Improvement: To enhance the quality of our platform and add new features.
- Personalized Experience: To provide game recommendations and promotional offers based on your preferences.
- Security and Fraud Prevention: To prevent unauthorized access, money laundering, and other illegal activities.
- Customer Support: To respond to your complaints, questions, and requests.
- Legal Compliance: To meet applicable laws and regulatory obligations.
- Responsible Gaming: To prevent gaming addiction and ensure a responsible gaming environment.
4. Information Sharing and Disclosure
bd345b does not sell your personal information to any third party. However, information may be shared in the following circumstances:
4.1 Service Providers
Information necessary for service delivery is shared with payment gateways, identity verification agencies, game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft), and technology infrastructure partners. These partners are bound to comply with our privacy standards.
4.2 Legal Requirements
Relevant information may be provided in compliance with lawful orders from competent courts or regulatory authorities in Bangladesh. Such disclosures are always limited to what the law requires.
4.3 Corporate Restructuring
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the successor entity. We will notify you in advance in such an event.
None of our third-party partners are permitted to use your information for their own marketing or other purposes.
5. Information Security Measures
bd345b uses industry-standard security technologies to ensure the safety of your information:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption technology.
- Access Control: Only authorized personnel can access sensitive information.
- Firewall and Cyber Protection: Our servers are protected by advanced firewalls and cyber security measures.
- Regular Security Audits: Regular audits are conducted by third-party security experts.
- Two-Factor Verification: An OTP verification system is in place for additional security during account login.
- Data Backup: Your account and transaction data are regularly backed up on secure servers.
However, no transmission of information over the internet can be claimed to be 100% secure. You are responsible for keeping your account password confidential and for not logging in from unfamiliar devices.
6. Cookie Policy
The bd345b platform uses cookies to improve your browsing experience. Cookies are small data files stored on your device.
6.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the platform — these cannot be disabled.
- Performance Cookies: Help monitor and improve website performance.
- Preference Cookies: Remember your language preferences and account settings.
- Analytics Cookies: Collect site usage statistics to help improve services.
6.2 Cookie Control
You can disable or delete cookies at any time from your browser settings. However, doing so may cause some features of the platform to not work properly.
7. Information Retention Period
bd345b retains your personal information only for as long as necessary:
- Information for active accounts is retained for the entire duration the account remains active.
- Even after an account is closed, transaction information is retained for a set period as required by legal obligations.
- Identity verification documents (KYC) are retained for the period specified under regulatory rules.
- Marketing-related information is deleted promptly upon withdrawal of your consent.
After the retention period ends, information is securely deleted or anonymized.
8. Your Rights
As a user, you have the following rights over your own information:
- Right of Access: The right to request information about what data we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request that data processing be temporarily suspended in certain circumstances.
- Right to Portability: The right to request your information in a common format.
- Right to Object: The right to object at any time to receiving marketing communications.
- Right to Withdraw Consent: The right to withdraw consent at any time for information processed on the basis of consent.
To exercise these rights, email [email protected] or contact us via our 24/7 live chat.
9. Protection of Children and Minors
The bd345b platform is strictly for adults — only for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
An age verification process is followed at the time of registration. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If you are aware that a minor is using our platform, please contact [email protected] immediately.
10. Third-Party Links and Services
Our platform integrates services from third-party payment providers (bKash, Nagad, Rocket, Upay) and game software providers. These third parties have their own privacy policies, and bd345b is not responsible for those policies.
During payment transactions, you provide information directly on the payment provider's platform — that information is governed by the respective payment provider's privacy policy.
11. Changes to the Policy
bd345b reserves the right to modify or update this Privacy Policy at any time. For significant changes:
- A notice will be sent to your registered email address.
- A clear notice will be displayed on the platform.
- The "Last Updated" date at the top of the Policy will be changed.
Continued use of the platform after any changes means you are considered to have agreed to the updated Policy. You are advised to review this page regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding your information related to this Privacy Policy, please contact us:
24/7 Live Chat — Support available in Bengali
We are committed to responding to your request within a maximum of 72 working hours.